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How to contact Nintendo support
- First, figure out whether you bought your Nintendo Switch on or after 17 July 2019. Then, go here to determine whether you purchased the original or updated model. Next, contact Nintendo customer service by going here and entering your information. Alternatively, dial 1-800-255-3700 in the US (or 1-855-548-4693 if outside the US). When speaking with the support team, mention the rumoured free exchange program.